Last Updated: July 15, 2025
Your privacy is important to us at Sky-High Creative Hub. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
- Information You Directly Provide: This includes your name, email address, phone number, physical address, payment information, and demographic data. We also collect any other information you provide directly to us in connection with our services, such as project details, preferences, and communications.
- Information Collected Automatically: When you visit our website or use our services, we automatically collect certain information. This may include your IP address, browser type, device information, operating system, referring URLs, pages you view, time spent on pages, and clickstream data.
- Information from GoHighLevel (GHL): As a core part of our operations, GHL collects and processes information related to your interactions with our marketing automation, CRM, scheduling, and communication tools.
2. How We Collect Your Information
We use several methods to collect your data:
- Forms: Information you submit through contact forms, sign-up forms, or other forms on our website.
- Cookies and Tracking Technologies: We use cookies and similar technologies (like web beacons and pixels) to understand how you use our website, remember your preferences, and for advertising purposes.
- Analytics Tools: We use analytics services to gather data about website traffic and usage patterns.
- GoHighLevel (GHL): Data is collected through GHL's platform as you interact with our automated systems, SMS/email communications, and scheduling tools.
- Direct Input: Information you provide directly to us through emails, phone calls, or other direct communications.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Providing and Delivering Services: To fulfill your requests, process your orders, manage your projects, and deliver the services you've hired us for.
- Customer Support: To respond to your inquiries, provide technical support, and resolve any issues you may have.
- Processing Transactions: To process payments and manage billing for our services.
- Marketing and Communications: To send you updates, newsletters, promotional materials, appointment reminders, and other communications related to our services via SMS and email.
- Website and Service Improvement: To understand how our website and services are used, identify trends, and make improvements to our offerings and user experience through analytics.
- Lead Generation and CRM: To manage our customer relationships, identify potential clients, and streamline our sales processes.
4. How GoHighLevel (GHL) is Used
GoHighLevel (GHL) is an integral platform we use to manage our customer interactions and marketing efforts. GHL helps us with:
- SMS/Email Marketing Automation: Sending automated messages and campaigns.
- Appointment Reminders and Scheduling: Managing your bookings and sending reminders.
- Customer Relationship Management (CRM): Storing and organizing client information.
- Lead Generation: Tracking and managing potential clients.
- AI Assistant: Powering interactive communications and support.
- Communication Management: Handling our SMS and email correspondence with you.
- Form Data: Storing information you submit through online forms.
GHL acts as a service provider to us, processing your data on our behalf to help us deliver our services to you.
5. Sharing Your Information
We value your privacy and want to be clear: we do not sell, rent, or trade your personal information to third parties for their independent marketing or other purposes.
We only disclose your information to trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, website hosting, and GHL). These service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Access Controls: Limiting who can access your data.
- Encryption: Protecting data during transmission and at rest where appropriate.
- We also strive to use secure servers and other industry-standard security practices.
However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This generally means we keep your data for the duration of our service relationship with you, and for a reasonable period thereafter as required by law or legitimate business needs. For example, transaction records are kept for tax purposes, and marketing consent is retained until you withdraw it.
8. Your Data Rights
You have certain rights regarding your personal information. You can:
- Access Your Data: Request a copy of the personal information we hold about you.
- Correct Your Data: Ask us to correct any inaccurate or incomplete personal data.
- Delete Your Data: Request that we delete your personal information, subject to certain legal exceptions.
- Data Portability: Ask to receive your personal data in a structured, commonly used, and machine-readable format.
- Object to Processing: Object to the processing of your personal data for direct marketing or certain other purposes.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe (typically within 30 days).
9. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information promptly.
10. Cookies and Tracking Technologies
We use cookies (small text files placed on your device) and similar tracking technologies for various purposes:
- Essential Cookies: Necessary for our website to function properly (e.g., to maintain your session).
- Analytics Cookies: To help us understand how visitors interact with our website, which pages are most popular, and how we can improve our services.
- Marketing/Advertising Cookies: To deliver relevant advertisements to you based on your interests and to measure the effectiveness of our advertising campaigns.
You can typically manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your data rights, please contact us at:
Sky-High Creative HubEmail: hello@skyhighcreativehub.com
