Terms

of

Services

Last Updated: July 15, 2025

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the Sky-High Creative Hub website (the "Service") operated by Sky-High Creative Hub ("us", "we", or "our").

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you do not have permission to access the Service.

1. Services Description

Sky-High Creative Hub provides a range of digital marketing and creative services, which may include, but are not limited to, marketing automation (SMS/email), CRM management, lead generation, appointment scheduling, AI assistant services, and other related digital solutions. Our services are designed to help businesses enhance their online presence and operational efficiency.

2. User Accounts

When you create an account with us, you guarantee that you are above the age of 18 and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar, or obscene.

3. Payment Terms

  • Pricing: All prices for our services are listed on our website or provided through direct communication. We reserve the right to change our prices at any time without prior notice.
  • Billing: You agree to pay all fees and charges incurred in connection with your account, including applicable taxes, at the rates in effect when the charges were incurred.
  • Payment Methods: We accept various payment methods as indicated on our website. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Service.
  • Refunds: Unless otherwise specified in a separate agreement or service-level agreement, all payments for services rendered are non-refundable.

4. User Conduct and Prohibited Uses

You agree to use the Service only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Service. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the Service.

Specifically, you agree not to:

  • Use the Service in any way that violates any applicable national, state, local, or international law or regulation.
  • Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Service, or which, as determined by us, may harm Sky-High Creative Hub or users of the Service or expose them to liability.
  • Use the Service to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation.
  • Impersonate or attempt to impersonate Sky-High Creative Hub, a Sky-High Creative Hub employee, another user, or any other person or entity.
  • Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Service, the server on which the Service is stored, or any server, computer, or database connected to the Service.

5. Intellectual Property

The Service and its original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of Sky-High Creative Hub and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Sky-High Creative Hub.

Any content you provide or upload to the Service (e.g., text, images, data for marketing campaigns) remains your property. However, by providing such content, you grant Sky-High Creative Hub a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, publish, and distribute that content solely for the purpose of providing and improving the Service to you.

6. Disclaimer of Warranties

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Sky-High Creative Hub, its subsidiaries, affiliates, and its licensors do not warrant that:

  • The Service will function uninterrupted, secure, or available at any particular time or location.
  • Any errors or defects will be corrected.
  • The Service is free of viruses or other harmful components.
  • The results of using the Service will meet your requirements.

7. Limitation of Liability

In no event shall Sky-High Creative Hub, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the Service.
  • Any conduct or content of any third party on the Service.
  • Any content obtained from the Service.
  • Unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

8. Indemnification

You agree to defend, indemnify, and hold harmless Sky-High Creative Hub and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) content posted on the Service.

9. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service or contact us directly.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding the Service.

11. Dispute Resolution

Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in the State of Florida, in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted by a single arbitrator. The decision of the arbitrator shall be final and binding on both parties.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

13. Contact Us

If you have any questions about these Terms, please contact us:

Sky-High Creative HubEmail: hello@skyhighcreativehub.com

Last Updated: July 15, 2025

Your privacy is important to us at Sky-High Creative Hub. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

  • Information You Directly Provide: This includes your name, email address, phone number, physical address, payment information, and demographic data. We also collect any other information you provide directly to us in connection with our services, such as project details, preferences, and communications.
  • Information Collected Automatically: When you visit our website or use our services, we automatically collect certain information. This may include your IP address, browser type, device information, operating system, referring URLs, pages you view, time spent on pages, and clickstream data.
  • Information from GoHighLevel (GHL): As a core part of our operations, GHL collects and processes information related to your interactions with our marketing automation, CRM, scheduling, and communication tools.

2. How We Collect Your Information

We use several methods to collect your data:

  • Forms: Information you submit through contact forms, sign-up forms, or other forms on our website.
  • Cookies and Tracking Technologies: We use cookies and similar technologies (like web beacons and pixels) to understand how you use our website, remember your preferences, and for advertising purposes.
  • Analytics Tools: We use analytics services to gather data about website traffic and usage patterns.
  • GoHighLevel (GHL): Data is collected through GHL's platform as you interact with our automated systems, SMS/email communications, and scheduling tools.
  • Direct Input: Information you provide directly to us through emails, phone calls, or other direct communications.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing and Delivering Services: To fulfill your requests, process your orders, manage your projects, and deliver the services you've hired us for.
  • Customer Support: To respond to your inquiries, provide technical support, and resolve any issues you may have.
  • Processing Transactions: To process payments and manage billing for our services.
  • Marketing and Communications: To send you updates, newsletters, promotional materials, appointment reminders, and other communications related to our services via SMS and email.
  • Website and Service Improvement: To understand how our website and services are used, identify trends, and make improvements to our offerings and user experience through analytics.
  • Lead Generation and CRM: To manage our customer relationships, identify potential clients, and streamline our sales processes.

4. How GoHighLevel (GHL) is Used

GoHighLevel (GHL) is an integral platform we use to manage our customer interactions and marketing efforts. GHL helps us with:

  • SMS/Email Marketing Automation: Sending automated messages and campaigns.
  • Appointment Reminders and Scheduling: Managing your bookings and sending reminders.
  • Customer Relationship Management (CRM): Storing and organizing client information.
  • Lead Generation: Tracking and managing potential clients.
  • AI Assistant: Powering interactive communications and support.
  • Communication Management: Handling our SMS and email correspondence with you.
  • Form Data: Storing information you submit through online forms.

GHL acts as a service provider to us, processing your data on our behalf to help us deliver our services to you.

5. Sharing Your Information

We value your privacy and want to be clear: we do not sell, rent, or trade your personal information to third parties for their independent marketing or other purposes.

We only disclose your information to trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, website hosting, and GHL). These service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Access Controls: Limiting who can access your data.
  • Encryption: Protecting data during transmission and at rest where appropriate.
  • We also strive to use secure servers and other industry-standard security practices.

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This generally means we keep your data for the duration of our service relationship with you, and for a reasonable period thereafter as required by law or legitimate business needs. For example, transaction records are kept for tax purposes, and marketing consent is retained until you withdraw it.

8. Your Data Rights

You have certain rights regarding your personal information. You can:

  • Access Your Data: Request a copy of the personal information we hold about you.
  • Correct Your Data: Ask us to correct any inaccurate or incomplete personal data.
  • Delete Your Data: Request that we delete your personal information, subject to certain legal exceptions.
  • Data Portability: Ask to receive your personal data in a structured, commonly used, and machine-readable format.
  • Object to Processing: Object to the processing of your personal data for direct marketing or certain other purposes.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe (typically within 30 days).

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information promptly.

10. Cookies and Tracking Technologies

We use cookies (small text files placed on your device) and similar tracking technologies for various purposes:

  • Essential Cookies: Necessary for our website to function properly (e.g., to maintain your session).
  • Analytics Cookies: To help us understand how visitors interact with our website, which pages are most popular, and how we can improve our services.
  • Marketing/Advertising Cookies: To deliver relevant advertisements to you based on your interests and to measure the effectiveness of our advertising campaigns.

You can typically manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your data rights, please contact us at:

Sky-High Creative HubEmail: hello@skyhighcreativehub.com